If the user has the Guest capability, alone or combined (Example: property with the value 36 (32 guest + 4 storage)), this will also prevent the OneDrive site from provisioning. In order for OneDrive to be provisioned, the user must have at minimum the value 4, which represents "Storage". Within the user profile, verify the Personal Site Capabilities property's value.Search for the user and select Edit My Profile.
YOUR ONEDRIVE IS NOT SET UP VERIFICATION
To perform this verification and/or change of the value follow the below steps: For more information about the Personal Site Capabilities property and what each number represents, see the Microsoft support article PersonalSiteCapabilities enumeration. This value can be found within the user's profile in SharePoint. You can also contact Office 365 Technical Support for additional help.Īnother reason for provisioning issues on OneDrive sites is the lack of enough capabilities to the site to be provisioned. If the profile doesn't exist, perform a sync from the Active Directory. Search for the user with the issue and verify that the profile appears.Select More features and then User profiles.Go to the Admin Center and open SharePoint.To verify if the user has a current profile created within SharePoint, perform the following steps: In this situation, the same "Setting up." message may also appear for SharePoint.
You may have to wait several hours for the change to take effect.ĭue to the connection between OneDrive and SharePoint, it is necessary for users to have their profile provisioned within SharePoint itself in order for OneDrive to be able to provision the personal site.
YOUR ONEDRIVE IS NOT SET UP LICENSE
Remove and readd the license and/or plan after saving the changes.Search for the user with the issue and select the profile.Within the Admin Center, navigate to Users and then to Active users.Select Admin to open the Microsoft 365 admin center.We recommend that you remove and readd the OneDrive and/or SharePoint license assigned to the user. This reason alone can cause the behavior.
In some situations, the user's license might not have been assigned correctly. If the health of all affected services appears valid, and if more than 24 hours have passed since you first saw this issue, contact Office 365 Technical Support after performing the other actions in this article. See the Microsoft Knowledge Base article "Setting up." messages in the Microsoft 365 admin center to verify if any of Microsoft's services (in this case OneDrive and SharePoint Online) are experiencing problems. Listed below are ways to resolve this issue.
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